Why need help desk? Ocean5 Help Desk is a feature-rich application, It works with auto Ticket generation method a user come and ask for a query the system generates that ticket and give that query a Unique I.D. With the help user can check the status of its query and also this will help technical team to determine what type of query is being asked and proposed so they can easily handle. They can decide whether the query is for technical staff or for management staff. Best Help Desk.
HELP DESK FEATURES
It's a multi-channel application that makes it easy for the customers to connect on their own terms. Email, Messages, Chats, Social, Talks.
Multi-Brand application business rules, support, region, products and multi brands can be managed through just a single help desk.
Dynamic forms give the agents quick and very precise information so they can prepare themselves for the personalized customer support.
A process has been initiated by the triggering ticket changes on time bases. It is customization with every workflow from simple to complex.
Macros creation and sharing to quickly respond and set of activities to the common requests in a very professional and standardized way.
Coordinate with you right exact on your schedule and match the exact time tracking hours and SLAs agreements to ensure you don't miss a beat.
It a multi language application. So, Its can dynamically be applied everywhere with the help of ticket generation it is easy to access.
Customization views let the agents view their ticket request of on the basis of the status, assignee groups and on the other conditions.
Agents can CC the information to their co-worker using the tickets. Living editing shows who is viewing the ticket and editing it in real time.
Help Desk for all types of companies
. Enterprise level companies
. HR Team
. IT Teams
. Educators etc…